21st century showrooms are designed with customer comfort in mind. State-of-the-art service centers and waiting areas often feel more like high-end coffee shops than dealerships. The staff is trained and eager to provide customers with a great experience at every turn. Yet our websites provide a vastly inferior ordeal, littered […]
We know that you’re busy, and taking time to consider abstract terms like vision and leadership seems daunting with so many other things to worry about. But when it comes to selling online, vision can make a significant difference to the bottom line. The best analogy is CRM. Let’s say, […]
Welcome Ford, Lincoln, Nissan, Group 1 and Berkshire Hathaway to AutoFi Master Class The automotive industry is stitched into our society’s fabric and therefore subsumed in the upheavals of 2020. As a result, the timeline for auto’s migration to online selling has accelerated by a decade. Even before the pandemic, […]
AutoFi dealerships implement Retail Pathways and turn their websites into a deal-making machine, increasing leads and credit applications by 34%. Learn how to do this on your website.
This week AutoFi’s engineering team held their semi-annual Hackathon ‘19. Over twenty engineers conceptualized an array of team-sourced projects that broaden customer success on the AutoFi platform. If you’ve never witnessed a hackathon or codefest, it’s pretty amazing. Check out what our engineers are up to …
Jack Madden Ford, the 3rd largest volume dealer in the region, set out to change the way customers view the car buying experience. As a result, they convert more leads and sell more cars. They have happier customers.
Over the past few months, you may have heard the digital retailing buzz. Some dealers wonder if it will impact F&I profits. In a recent article published in F&I and Showroom’s online magazine, Nick Waddell, general manager of Central Florida’s Peterson Toyota of Sarasota, believes that dealers succeed by creating a “measurable difference” in customer experience. Nick has been in the automotive business for nearly 25-years primarily under the Toyota brand. Having a background as a finance director, he became a general sales manager, setting monthly records and mentions the mentorship of great GM’s at Toyota.
On behalf of AutoFi, I’d like to extend a warm welcome to Our City by the Bay.
When I moved from Boston, I worked in the Financial District. After work, I’d typically walk five blocks to a parking garage. During this walk, I had an eerie feeling something was amiss. I couldn’t put my finger on it for months. I noticed clean streets, approachable outlooks, but people didn’t have movie star complexions. Aren’t Californians supposed to have beautiful tans? I’ll get to that one in a bit.
A smooth in-store experience is paramount to successfully running with a digital retailing strategy. A smooth online experience should follow them when they show up to take delivery.
It’s go-time.
If everything is prepared and ready, the customer continues down their painless digital path. If they show up and everyone is scrambling, it further reinforces the negative stereotype that you’ve worked so hard with your digital process to distance yourself from.
How to Overcome Car Dealership Challenges For car dealerships, some challenges remain the same: competition, a haggling reputation, and attracting new customers. With the economy and technological innovations in constant flux, it can be difficult for business owners in all industries to keep up with changes and meet challenges head-on. […]